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Elementric – General Terms and Conditions for Consumers

Effective from 17 June 2026 and until further notice

1. DEFINITIONS

“Agreement” means these general terms and conditions, including all appendices and amendments made from time to time, the customer’s registration for the service, and any specific terms expressly agreed in writing between Elementric and the customer.

“Elementric”, “we”, “us” or “our” means Elementric AB, corporate registration number 559302-9092, or its subcontractors.

“Customer”, “you” or “your” means you, in your capacity as a consumer and customer of Elementric in respect of the Service.

“Dripspy” means a textile-based, wirelessly connected leakage sensor developed by Elementric and sold to consumers through resellers.

“Service” means a digital supplementary service for the Dripspy provided by Elementric, the purpose of which is to enable consumers to register, monitor and manage their drip mats.

2. GENERAL INFORMATION ABOUT THE SERVICE

2.1 These general terms and conditions (the “agreement”) apply between Elementric AB (“Elementric”) and the customer using the service (the “customer”). The agreement governs the customer’s use of the digital service connected to the drip mat.

2.2 The service comprises a mobile application (the “app”) and associated cloud-based systems enabling the registration, monitoring, alarm management and administration of drip mats. The app is made available through App Store or Google Play.

2.3 The customer will gain access to the service once the app has been downloaded; a user account has been registered and at least one compatible Dripspy has been activated in the app.

Access to the service is subject to the customer’s acceptance of this agreement and compliance with the necessary technical requirements, including a compatible 2.4 GHz Wi-Fi network and an internet connection.

2.4 The service may be used in Sweden and in other countries within the European Economic Area (EEA) where the available communications and Internet infrastructure permits the operation of the service.

At present, there are no known geographical restrictions limiting the use of the service to Sweden. However, the functionality of the service may be affected by local laws, regulatory requirements, radio spectrum regulations, telecommunications networks, Internet service providers or other circumstances beyond Elementric’s control.

2.5 The Dripspy is a type-approved and RISE (Research Institutes of Sweden) -evaluated product intended for the detection of water leaks in buildings.

The Dripspy constitutes an independent safety product and functions as a local, non-connected water alarm even without a connection to the service.

2.6 The service constitutes the digital, connected and non-safety-critical functionality associated with the Dripspy and is provided as a SaaS-based system.

The service provides functionality such as remote monitoring, notifications, historical data, system administration and the management of multiple devices.

The service is not a prerequisite for the local alarm function of the drip mat.

2.7 The service may be integrated with external systems to the extent that such integrations are made available by Elementric from time to time.

Elementric shall not be responsible for the functionality, compatibility or availability of third-party products, third-party systems or external platforms.

2.8 If the customer has any questions regarding the service or requires support, the customer may contact Elementric at support@elementric.com or by telephone at +46 8 525 128 92.

3. SUPPLEMENTARY SERVICES

3.1 Elementric may from time to time offer separate supplementary services or functions (“supplementary services”) which the customer may choose to activate.

Supplementary services shall only be provided following the customer’s express order and may be subject to additional charges, including, but not limited to, SMS-based alarm services.

3.2 Specific terms and, where applicable, separate pricing shall apply to each supplementary service.

By activating and/or purchasing a supplementary service, the customer enters into a separate agreement with Elementric in respect of the specific supplementary service.

3.3 In the event of any conflict between these general terms and conditions and the specific terms applicable to a supplementary service, the specific terms shall prevail in respect of the supplementary service concerned.

3.4 The provision of supplementary services shall not otherwise affect the customer’s rights and obligations under this agreement, unless expressly stated otherwise in the specific terms applicable to the supplementary service.

4. DISTANCE CONTRACTS AND CONSUMER INFORMATION (PAID SUPPLEMENTARY SERVICES)

4.1 Where a supplementary service is provided to a consumer for payment, the swedish act (2005:59) on distance contracts and contracts outside business premises and applicable consumer protection legislation shall apply.

The customer is hereby informed that:

If the customer expressly consents to the supplementary service commencing during the withdrawal period and acknowledges that the service may commence immediately, the right of withdrawal may cease once the service has been fully performed.

4.2 These terms and conditions do not limit any mandatory rights of the consumer under the swedish consumer sales act (2022:260), the swedish act on distance contracts and contracts outside business premises, or any other applicable consumer protection legislation.

5. USE OF THE SERVICE

5.1 The customer shall comply with Elementric’s instructions and restrictions concerning the use of the service, as well as all applicable laws and regulations.

5.2 The customer shall maintain the security of the user account and passwords associated with the service.

5.3 The customer shall be responsible for the customer’s own use of the service and for any use of the service by another person through the customer’s user account.

The customer may only use the service for its intended purpose and in accordance with this agreement, Elementric’s instructions and applicable legislation.

The customer may not use the service in any manner that may cause damage, security risks, operational disruptions or unauthorized load on the service or its associated systems.

The customer is solely responsible for having the equipment, software, hardware and systems required to access and use the service.

Elementric shall not be required to provide the customer with any such equipment, software, hardware or systems.

5.4 The agreement shall remain in force until terminated and shall commence on the date on which the customer registers for the service.

The customer may terminate the agreement at any time, free of charge and with immediate effect, by sending a notice of termination through any of the contact channels specified in section 13 below.

Elementric may terminate the agreement by giving 30 days’ written notice.

Upon termination of the agreement, Elementric shall delete the customer’s personal data and other data within 30 days, unless longer retention is required by law.

5.5 The customer shall be liable for any damage caused by the customer’s use of the service in breach of this agreement.

6. MAINTENANCE AND MODIFICATIONS TO THE SERVICE

6.1 Elementric shall be entitled to carry out maintenance, upgrades, repairs and other similar work relating to the service, even where such work affects the availability or functionality of the service.

Elementric shall carry out such work in a manner that minimizes disruption and inconvenience to the customer.

6.2 Elementric shall be entitled to make changes and updates to the service, provided that the functionality or performance of the service is not materially impaired.

Such changes and updates may require adaptations to the customer’s own equipment.

The customer shall be responsible for any costs associated with adapting the customer’s own equipment and for installing any updates provided within a reasonable period of time.

6.3 Elementric shall, without undue delay, provide the functional and security updates necessary for the service to comply with the agreement for as long as the customer may reasonably expect, and in any event for at least as long as the agreement remains in force.

6.4 The customer shall be notified of new updates by push notification or email, together with instructions for installation.

If the customer fails to install an update within a reasonable period of time, Elementric shall not be liable for defects resulting from the failure to install the update.

7. LIABILITY FOR DEFECTS AND DAMAGES

7.1 “Defect” means that the service cannot be used for its intended purpose or otherwise fails to comply with mandatory legal requirements.

“Damage” means damage arising as a result of a defect.

7.2 If the customer considers the service to be defective, the customer may report the defect to Elementric through any of the contact channels specified in section 2.8.

The customer should describe the defect and state when it was discovered.

For services covered by the swedish consumer sales act, the customer shall have the right to invoke defects in accordance with the mandatory consumer protection legislation in force from time to time.

If the service is provided on a one-off basis, Elementric shall be responsible for defects that existed at the time the service was provided and that become apparent within three (3) years of that date.

If the service is to be provided continuously over a specified period, Elementric shall be responsible for defects that arise or become apparent during the agreed period.

Elementric shall acknowledge receipt of the defect notification within a reasonable period of time and shall thereafter inform the customer of the measures to be taken in response to the defect.

7.3 Elementric shall not be liable for damage arising outside the contractual relationship, except to the extent otherwise required under mandatory legislation.

7.4 “Defect” means that the service does not comply with this agreement or with the requirements arising under applicable mandatory consumer protection legislation, including requirements relating to functionality, availability, compatibility, continuity and security.

“Damage” means direct damage arising as a result of such defect.

7.5 Elementric shall not be liable for any delay or failure to perform its contractual obligations caused by an impediment beyond Elementric’s reasonable control,< which Elementric could not reasonably have anticipated when the agreement was entered into and the consequences of which Elementric could not reasonably have avoided or overcome.

Delays resulting from an impediment caused, directly or indirectly, by, including but not limited to, labour disputes, blockades, war, accidents, acts of war or terrorism, civil or military disturbances, virus outbreaks, nuclear incidents or natural disasters, technical problems, failures in telecommunications or data connections or other communications, or any other event beyond Elementric’s control (“Force majeure”), shall be covered by this clause.

Such circumstances shall constitute grounds for exemption from liability and shall release Elementric from liability for damages and other remedies.

8. RIGHT OF WITHDRAWAL

8.1 Where the agreement is entered into at a distance, the customer shall have a 14-day right of withdrawal in accordance with applicable consumer protection legislation.

This means that the customer has the right, at any time and without stating a reason, to withdraw from the agreement within 14 days.

The withdrawal period shall expire 14 days after the first day of the withdrawal period.

If the customer wishes to exercise the right of withdrawal, the customer must send Elementric a clear and unequivocal notice to that effect.

The notice shall state the customer’s name, address and other relevant information, such as the order number, invoice number and the name of the service or supplementary service ordered.

Such notice may, for example, be sent by post or email.

The customer may also choose to use the standard withdrawal form is provided by Konsumentverket (the Swedish Consumer Agency), downloadable directly from their site as a PDF: https://www.konsumentverket.se/contentassets/c78f43844da74c7786821d8d12a98b5a/angerblankett_konsumentverket_150817.pdf

To exercise the right of withdrawal within the applicable period, it is sufficient for the customer to send the notice of withdrawal before the withdrawal period expires.

9. PRICE AND CHANGES TO FEES

9.1 The service is currently provided free of charge.

9.2 Elementric may from time to time offer paid supplementary services, such as SMS alerts or other premium features.

Information concerning the principal characteristics, price, billing period, any limitations and other terms and conditions applicable to each supplementary service shall be provided before the customer completes the purchase.

9.3 Current prices for supplementary services shall be stated at the time of ordering in the app and, where applicable, on Elementric’s website.

All prices shall include value-added tax (VAT), unless expressly stated otherwise.

9.4 If a supplementary service is offered as a subscription, the price per billing period, corresponding monthly cost and terms governing automatic renewal shall be stated before the customer activates the subscription.

9.5 If a supplementary service is purchased through the App Store, Google Play or another digital distribution platform, payment, renewal, termination and refunds shall be handled in accordance with the terms and conditions of the relevant platform.

The customer acknowledges that subscriptions may be automatically renewed and that the registered payment method may be used for future charges in accordance with the platform’s terms and conditions.

9.6 If Elementric introduces a charge for the basic service in the future, the customer shall be informed at least sixty (60) days before the change takes effect. Information will be on Elementric webpage.

The customer shall then have the right to terminate the agreement free of charge before the new fee takes effect.

9.7 Nothing in this section shall limit the customer’s rights under mandatory consumer protection legislation.

10. ENGAGEMENT OF SUBCONTRACTORS AND ASSIGNMENT OF THE AGREEMENT

10.1 Elementric may engage subcontractors to perform the service.

Elementric shall be responsible for work performed by subcontractors to the same extent as for its own work.

11. INTELLECTUAL PROPERTY RIGHTS

11.1 Elementric owns all intellectual property rights in and to the service.

By using the service, the customer acknowledges that all intellectual property rights shall vest in Elementric and that the customer is granted only a temporary right to use the service in accordance with the functionality made available through the service.

11.2 Unless otherwise provided by mandatory law, the customer shall not have the right to analyze, modify, distribute, sell or otherwise dispose of the service.

Any infringement of Elementric’s intellectual property rights may result in legal action being taken by Elementric.

11.3 The customer may not, without Elementric’s prior consent, use Elementric’s name, any abbreviation thereof and/or its logo for marketing purposes or other commercial purposes.

12. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

12.1 Elementric may amend these general terms and conditions to the extent that such amendments are justified by technical, commercial or legal reasons.

12.2 The customer shall be informed of any amendments at least 30 days before they take effect by email or push notification.

12.3 If an amendment results in a material disadvantage to the customer, the customer shall have the right to terminate the agreement with immediate effect before the amendment takes effect.

Information concerning this right shall be provided when the customer is notified of the amendment.

13. PERSONAL DATA

Elementric is the data controller responsible for the processing of personal data carried out in connection with the provision of the service.

Personal data shall be processed in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Information regarding how Elementric processes personal data, the categories of personal data processed, the purposes of the processing, the legal basis for the processing and the customer’s rights as a data subject is set out in the privacy policy in force from time to time, which is made available in the app.

The customer is responsible for ensuring that the personal data provided to Elementric, such as the customer’s name, contact details and other registration information, is accurate and kept up to date.

The privacy policy forms an integral part of this agreement.

14. DISPUTES

14.1 If a dispute cannot be resolved amicably, Elementric recommends that the customer refer the matter to the Swedish national board for consumer disputes (Allmänna reklamationsnämnden, “ARN”).

A complaint may be submitted via https://www.arn.se/ or by post to:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden

14.2 Any dispute concerning the interpretation or application of this agreement shall be governed by swedish law and shall ultimately be determined by a court of general jurisdiction.

15. CONTACT DETAILS

Elementric AB
Corporate registration number: 559302-9092
Grevgatan 43
114 53 Stockholm
Sweden

Email: info@elementric.com