User Policy for Elementric App

Effective Date: 2025-01-13

Welcome to the Elementric App! This user policy outlines the terms and conditions for using our app and how your data is handled. By using this app, you agree to these terms.

1. Purpose of the App

The Elementric App is designed to provide real-time monitoring and alerts for water leaks and temperature variations in conjunction with Elementric's IoT sensor solutions. It enables efficient property management by delivering actionable insights.

2. Data Collection and Usage

• Collected Data: The app collects sensor data (e.g., water leak detection, temperature levels) and user-provided data such as account information.
• Usage: This data is used exclusively to provide app functionality, including notifications and analytics.
• Storage: All data is securely stored in compliance with industry standards.
• Cyber Security: Approved by RISE, Cyber Security assessment according to appendix A of SSF1120-1

3. User Responsibilities

• Ensure your sensors and devices are properly installed and connected to the app.
• Do not share login credentials or grant unauthorized access to your account.

4. Privacy and Security

• Your data is handled in accordance with our Privacy Policy – See GDPR document
• We employ encryption and other security measures to protect your information.
• You have the right to request data deletion or access your stored information.

5. Limitations of Liability

• Elementric is not responsible for any damages caused by misuse of the app or sensor failures.
• Notifications provided by the app are subject to connectivity and device functionality. Always verify critical alerts.

6. Prohibited Actions

• Reverse-engineering, tampering, or unauthorized modifications to the app.
• Using the app for purposes other than its intended use.

7. Support and Updates

We continuously improve our app. Regular updates may include new features, bug fixes, or security enhancements. Please enable automatic updates to stay current.

8. Termination of Use

We reserve the right to suspend or terminate access to the app for violations of this policy.

9. Contact Us

If you have questions or concerns regarding this policy, contact us at support@elementric.com.